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Terms & Conditions

Last Update: January 28, 2026

Privacy Policy

At Latitude Social, accessible from https://latitudesocial.co/, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information for our website visitors and clients.

1. Information We Collect

We collect several types of information to provide and improve our services:

  • Personal Identification Information: Includes name, email address, phone number, and company details provided via contact forms, newsletter opt-ins, or service inquiries.

  • Service and Client Data: As a social media management provider, we may process account access tokens, profile information, and content provided by you to manage your social media platforms.

  • Automated Data & Site Activity: We automatically collect IP addresses, browser types, device identifiers, and pages visited through cookies and tracking technologies.

  • Transactional Data: Information related to service orders and payments processed through our secure third-party partners.

2. How We Use Your Information

We use the data collected for various business purposes:

  • To provide, maintain, and manage our social media and SEO services.

  • To respond to requests and provide customer support.

  • To send marketing communications and promotional materials (with an option to opt-out at any time).

  • To analyze website traffic and user behavior via Google Analytics 4 (GA4).

  • To monitor and prevent fraudulent activity and ensure site security.

3. Sharing and Disclosure of Information

We do not sell your personal information to third parties. We only share information with trusted service providers essential to our operations:

  • Infrastructure & Analytics: Hosting providers and measurement tools like GA4.

  • Business Tools: Secure third-party CRM and marketing automation platforms used to manage client relationships.

  • Payment Processors: Secure third-party gateways for handling transactions.

  • Social Platforms: We interact with third-party social media APIs to execute services on your behalf.

  • Legal Obligations: We may disclose data if required by law or in response to valid requests by public authorities.

4. Cookies, Pixels, and Tracking

Latitude Social uses “cookies” and similar tracking technologies to enhance user experience and analyze performance.

  • Analytics: Cookies used by GA4 help us distinguish users and session data.

  • Control: You can instruct your browser to refuse all cookies. For Google Analytics specifically, you may use the Google Analytics Opt-out Browser Add-on.

5. Data Retention and Security

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, accounting, or reporting requirements. We employ industry-standard technical and organizational measures to safeguard your data against unauthorized access, alteration, or destruction.

6. User Rights and California Privacy (CCPA/CPRA)

Under certain laws, including the CCPA, users have specific rights:

  • Right to Know/Access: Request details on the categories and specific pieces of personal data we have collected.

  • Right to Deletion: Request that we delete your personal information, subject to legal exceptions.

  • Opt-Out of Sharing: Request that we do not “sell or share” your data with third parties for cross-contextual advertising.

  • Global Privacy Control (GPC): We recognize and honor GPC signals from your browser where technically applicable.

7. Changes to This Policy and Acceptance

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date”. By continuing to use our website or services after changes are posted, you signify your acceptance of the revised policy.

8. Contact Information

If you have questions about this policy or wish to exercise your data rights, please contact us at: admin@latitudesocial.co

Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between Latitude Social (“Company,” “we,” “us,” or “our”) and the individual or entity (“Client,” “you,” or “your”) accessing our website and utilizing our social media management services (the “Services”). By subscribing to any of our plans or using our website, you agree to be bound by these Terms.

1. Description of Services

Latitude Social provides recurring social media content creation, scheduling, and posting services. We act as a specialized subscription service designed to maintain a consistent online presence for your brand. We are not a full-service marketing agency; our scope is limited to the deliverables outlined in your specific subscription plan.

2. Subscription and Billing

  • Subscription Model: All Services are provided on a month-to-month basis with no long-term contracts.

  • Automatic Renewal: Your subscription will automatically renew each month on the anniversary of your sign-up date. The credit card or payment method on file will be charged the then-current rate for your plan.

  • Pricing: All prices are listed in USD. We reserve the right to adjust pricing with at least 30 days’ notice to existing Clients.

3. 14-Day Money-Back Guarantee

We offer a “100% Delight Guarantee” for new Clients. If you are not satisfied with the quality of the content produced within the first fourteen (14) days of your initial subscription, you may request a full refund. This guarantee applies only to the first month of service and is void if you have already approved and published content to your channels during this period.

4. Cancellation and Refund Policy

  • Cancellation: You may cancel your subscription at any time through your account dashboard or by contacting support. To avoid being charged for the next billing cycle, cancellation requests must be submitted at least seven (7) days before your next renewal date.

  • No Refunds: Beyond the initial 14-day guarantee, all payments are non-refundable. Since we begin work on your account immediately upon payment (research, strategy, and content drafting), we do not offer pro-rated refunds for partial months of service.

5. Client Responsibilities

  • Access: You must provide the necessary credentials or “Editor” access to your social media platforms via our secure onboarding tool. We are not responsible for delays caused by your failure to provide access.

  • Feedback and Approvals: While we strive for “VoiceMatch” accuracy, you are responsible for reviewing and approving content. If no feedback is provided within 30 days of content delivery, those posts will be considered final and non-refundable.

6. Intellectual Property

  • Ownership: Upon full payment for the applicable service month, you own the copyright to the specific static images and text captions created exclusively for your brand.

  • License to Company: You grant Latitude Social a non-exclusive, royalty-free license to use the content created for you (and your brand name/logo) in our marketing materials and portfolio to showcase our work.

7. Third-Party Platforms

Our Services rely on third-party platforms (Facebook, Instagram, LinkedIn, etc.). Latitude Social is not liable for disconnections, technical outages, algorithm changes, or account restrictions imposed by these platforms.

8. Limitation of Liability

To the maximum extent permitted by law, Latitude Social shall not be liable for any indirect, incidental, or consequential damages, including loss of profits, social media “reach,” or brand reputation, arising from the use of our Services. Our total liability is limited to the amount paid by the Client for one month of service.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Latitude Social is registered, without regard to conflict of law principles.